Delete your account and data
You can delete your Card2Leads account and everything stored with it at any time. There are two ways to do it: from inside the app, or by sending us a request.
Option 1 — Delete it yourself in the app
This removes the account immediately and does not require contacting us.
- Open the Card2Leads app (or sign in at card2leads.brillbrainsconsultants.com).
- Go to the Account tab.
- Scroll to Danger zone.
- Tap Delete account, type your workspace name to confirm, then tap Delete permanently.
Export first if you want a copy. Deletion is permanent and cannot be undone. From the Contacts screen you can download your contacts as Excel, CSV or VCF before deleting.
Option 2 — Ask us to delete it
If you can no longer sign in, email tech@brillbrainsconsultants.com with the subject “Delete my account”, from the email address registered to the account, and include your registered mobile number.
We verify ownership of the account before deleting anything, and complete verified requests within 30 days. You can also send the request from the Help & support screen inside the app.
What is deleted
Deleting the account permanently removes the workspace and everything belonging to it:
- Your account, your name, email address and mobile number
- Every saved contact and lead record
- All business-card images, front and back
- All voice recordings and their transcripts
- Exhibition and event lists, team member lists and assignments
- Saved WhatsApp message templates and workspace settings
- Stored Google authorisation tokens for Google Contacts and Google Sheets
- All active sign-in sessions
Because a Card2Leads workspace is shared, deleting it removes the data for everyone who uses that workspace.
What is not deleted
- Contacts you already synced to your own Google account. These live in your Google Contacts and Google Sheets, not in Card2Leads. Delete them from your Google account, and revoke our access at myaccount.google.com/permissions.
- Files you exported. Excel, CSV and VCF files you downloaded stay on your own device.
- Payment records. Transaction records are held by our payment provider and retained as required by Indian tax and accounting law. These contain billing details only, never your contacts or card images.
How long it takes
Deleting from inside the app takes effect immediately. Requests sent by email are completed within 30 days of us verifying the account. Routine encrypted backups are cycled out within 35 days, after which no copy remains.
Deleting some data without deleting the account
You do not have to delete the whole account to remove data:
- Delete individual contacts, or several at once, from the Contacts screen.
- Delete a voice recording from the contact it belongs to.
- Business-card images are removed automatically 90 days after upload; the extracted contact details remain.
- Disconnect Google Contacts or Google Sheets at any time from Account → Google, which deletes the stored authorisation tokens.
Questions
Email tech@brillbrainsconsultants.com or call 9093400666 / 9093400777. See also our Privacy Policy and Terms of Use.